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Customer Service Representative - QC at Tasq Staffing Solutions, Inc.
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem-solving, Customer Profiling, Conflict Resolution, Data Entry, Phone Support, Email Support, Chat Support, Product Knowledge

Industry

Staffing and Recruiting

Description
We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets 2nd year completed / SHS graduate with 6 months BPO experience OR College Graduate with or without experience Must be conversant in both spoken and written English Amenable to work fully on-site in Quezon City Amenable to work on shifting schedule Can start ASAP Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.
Responsibilities
The role involves responding to customer inquiries via phone, email, and chat while resolving issues to ensure first-call resolution. You will also maintain accurate records and collaborate with the team to enhance the overall customer experience.