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Customer Service Representative at Quaker Valley Foods Inc

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

0.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Processing, Problem Resolution, Microsoft Office Suite, Interpersonal Communication, Multi-tasking, Time Management, Billing Support, Reporting, Bilingual Communication

Industry

Food and Beverage Services

Description

Description Join our staff and come grow with us! Quaker Valley Foods, a refrigerated food distributor located in Northeast Philadelphia is looking for an Customer Service Representative, who has energy and personality to support a large, multi-cultural sales and buying team.Bilingual in all languages and Recent College Graduates are encouraged to apply. WHAT YOU’LL DO: Support our sales, marketing and customer service functions. Receive and process customer orders on a daily basis in support of the sales team. Respond to customer phone inquiries in a prompt, courteous and concise manner. Answer customer questions and assist in problem resolution. Enter customer orders with accuracy and assure customer satisfaction. Assist the credit department in account set-up, customer billing, returns and collection issues. Assist the transportation department with late orders and delivery issues. Prepare and circulate daily and weekly reports as needed. Update and maintain a supply of sales forms as needed. WE OFFER: Competitive salary 401(k) Health and Dental Insurance Paid Time Off Requirements YOU HAVE: Ability to effectively communicate over the phone. Ability to communicate well at all levels. Work under pressure, meet deadlines, and be flexible in working on multiple tasks simultaneously. Attention to detail and the ability to prioritize, multi-task, and manage productivity High School Diploma. Proficient in Microsoft Office Suite. Strong interpersonal skills and the ability to communicate with a diverse group of employees. Have the ability to work towards a personal "best in class" standard.

Responsibilities

The role involves processing customer orders and responding to inquiries to ensure customer satisfaction. Additionally, the representative supports sales, marketing, credit, and transportation departments with billing, returns, and delivery issues.