Customer Service Representative - Quezon City at Manulife

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Analytical Skills, Problem Solving, Empathy, Multi-tasking, Keyboarding Skills, Negotiation

Industry

Insurance

Description

Position Responsibilities Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns Deliver excellent customer service by accurately and efficiently answering customer inquiries and request Resolve or negotiate “win-win” solutions to caller issues directly or by consulting with appropriate resources Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats Required Qualifications: EXPERIENCE: Preferably with call center experience (international voice). Open to SHS, HS, or college undergraduate with at least 2 years of international voice account experience. EDUCATION: Completed 2 years in College, Associate Degree, or Bachelor's Degree SCHEDULE: Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed) HYBRID WORK ARRANGEMENT: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City Preferred Qualifications: Excellent English communication skills (spoken and writing) Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem Minimum keyboarding skills of at least 35 words per minute Ability to multi-task and navigate multiple applications at the same time. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

Responsibilities

The Customer Service Representative will answer incoming customer calls regarding policy and contract information, service questions, and general client concerns. They will deliver excellent customer service by resolving issues and documenting significant discussions or complaints.