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Customer Service Representative at R.A.S. Logistics

, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

21.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Attention to Detail, Research, Documentation, Excel Spreadsheets, Outbound Calls, Compliance, Safety Protocols

Industry

Truck Transportation

Description

Description Position Summary We are seeking a Customer Service Representative who is passionate about delivering excellent service and providing timely solutions for both internal and external customers. This role requires strong communication skills, attention to detail, and the ability to navigate multiple systems while maintaining a positive customer experience. If you enjoy problem-solving, working in a fast-paced environment, and helping customers, we encourage you to apply. Key Responsibilities Customer Support & Communication Provide timely and accurate information to internal and external customer inquiries Route calls to the appropriate departments or resources Identify and escalate priority customer issues Research and resolve customer concerns using company systems Systems & Account Management Navigate and utilize RAS systems including GEAR, GEA, DMS, and Wayfair Research customer issues and provide resolution options Document customer interactions and actions in appropriate systems Run system reports and maintain accurate records Create and manage Excel spreadsheets as needed Outbound Customer Support Make outbound customer calls within department performance metrics Provide customers with accurate updates and solutions Follow up on pending issues and ensure timely resolution Compliance & Procedures Follow company procedures, policies, and best practices Adhere to safety and security protocols Comply with federal, state, and local workplace regulations Additional Responsibilities Perform additional duties as assigned Support team operations and department goals

Responsibilities

The Customer Service Representative is responsible for providing timely and accurate information to customer inquiries and resolving customer concerns. This includes navigating company systems and documenting interactions.