JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support in the financial services sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience for our clients.

QUALIFICATIONS

• Previous experience in a customer service role, preferably within the financial services industry.
• Proficiency in Salesforce or similar CRM software is highly desirable.
• Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Ability to analyse information effectively and make informed decisions based on customer needs.
• A proactive attitude towards problem-solving and a commitment to delivering excellent service.
• Flexibility to adapt to changing priorities in a fast-paced environment.
  If you are passionate about providing outstanding customer service and thrive in a collaborative setting, we would love to hear from you!
  Job Type: Full-time
  Pay: From £12.21 per hour
  Expected hours: 40 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Retford DN22 7GR: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Reference ID: Customer Service Adviso

• Respond to customer inquiries via various channels, including phone, email, and live chat.
• Provide accurate information regarding our financial services and products.
• Assist customers with account-related issues and resolve any concerns promptly.
• Utilise Salesforce to manage customer interactions and maintain accurate records.
• Analyse customer feedback to identify trends and suggest improvements to service delivery.
• Collaborate with other departments to ensure a seamless customer experience.
• Maintain a thorough understanding of company policies and procedures to provide informed support.