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Customer Service Representative at Ralliant
Elizabethtown, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Order Processing, Compliance, Attention to Detail, MS Office, Internal Coordination, Customer Satisfaction, Quality Assurance, Salesforce, Communication, Problem Solving, Record Keeping, Partnership Development, Regulatory Knowledge, Process Improvement, Reporting

Industry

Description
May answer questions regarding products, warranties, and services. May ensure customer satisfaction and order compliance with related regulations, contract, standards, processes, policies and procedures. May process, expedite and coordinate customer orders from pricing requests through completion. Prepare forms, ensure compliance, and perform specific activities and process particular to assigned application. May provide quality responses to delivery, price, commission and product inquires and requests. May coordinate internal questions, concerns, issues, and processes with appropriate organization. Provide services where appropriate and develop partnerships to support customer satisfaction. May review contract/purchase orders to ensure that customers' quality requirements are met. Act as an information source on customer order processing and/or service procedures. Maintain applicable reports, records, and systems (manual and computerized) Assist operations, engineering and other departments and develop solid internal partnerships to aid our customer's satisfaction. May support growth initiatives such as updating salesforce.com, contacting perspective customers, and maintaining visual management. Solid understanding of customer service procedures, practices, policies and related regulations Computer proficiency with MS Office programs and the internet A high degree of accuracy and attention to detail
Responsibilities
The Customer Service Representative answers questions regarding products, warranties, and services while ensuring customer satisfaction and compliance with regulations. They process and coordinate customer orders, maintain records, and develop partnerships to support customer needs.