Customer Service Representative at Reapit ANZ

Milton, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Outbound Calls, Customer Education, Issue Resolution, Escalation, Relationship Building, Data Entry, Compliance, Learning, Communication, Interpersonal Skills, Software Proficiency, Positive Attitude, Teamwork

Industry

Software Development

Description

Reapit – Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence. What you’ll be doing As part of our Move Me In Team, you will be tasked with assisting our customers to move into their new property. You will: Conduct daily outbound calls to new tenants to educate them about Move Me In Services and the assistance we can provide them with our telecommunication offerings. Go above and beyond to ensure that each connection is facilitated on the tenants move in date via the MMI portal in an efficient manner. Resolve any issues for new/moving tenants and our supply partners, ensuring to escalate any complex issues to your Team Leader or our BDM/Account Managers. Identify opportunities to add value to every customer’s experience. Create new agent profiles in the MMI Manage Site and ensuring to maintain up to date records of customer interactions. Build rapport and develop positive relationships with our telecommunication supply partners. Ensure compliance with the Information Security Management System, policies, and procedures. Participate in ongoing learning to maintain up to date information with product/service offering changes. Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you. Experience in a call centre or within the telecommunication industry is preferred, however not essential. Confident to be able to pick up the phone and build rapport with customers and supply partners. Ability to learn new software quickly. Positive attitude, a team player, and a willingness to go the extra mile for customers. Exceptional interpersonal and communication skills, both verbal and written. Willingness to develop comprehensive and expert knowledge of the Energy Industry. What your impact and success looks like We expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Your team leader will assist you in understanding your role and the broader company. You will have developed an understanding of your training plan, this will include: Building your knowledge of our partner product offerings and telecommunication industry knowledge, A sound understanding of the core operating systems and your compliance requirements for the role. Within 3 months: Building towards your targets with consistent improvement. You will have developed sound understanding of the compliance requirements for the role, business, and vendors. Within 6 months: Consistently meeting targets by conducting conversations with customers in a confident and compliant manner. We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team, as well as: A great work life balance – switch off at the end of the day. The ability to grow your career into different areas of our business. Uncapped commissions and bonuses. Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees. “We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.”

Responsibilities

The representative will conduct daily outbound calls to educate new tenants about telecommunication offerings and ensure efficient facilitation of connections on their move-in date via the MMI portal. They must also resolve issues for tenants and supply partners, maintain customer records, and build rapport with telecommunication partners.