OVERVIEW

Love tech? Love helping people even more? Perfect. Our Customer Support team is the front line for small businesses and creators building their digital presence—and we’re looking for someone who thrives on solving problems with a mix of patience, empathy, and tech know-how.
This isn’t just another call centre gig. It’s a chance to make the web feel a little less cold and a lot more human.

WHAT YOU’LL DO

• Support customers in an inbound call centre across a wide range of technical and service questions.
• Be the first point of contact for people managing their web presence and online tools.
• Troubleshoot common issues related to domains, DNS, web hosting (e.g., cPanel, Plesk, FTP, SSL), websites (e.g., browser issues, WordPress), and email configuration.
• Solve problems with a calm, clear approach and keep customers informed across all communication platforms: Voice, Chats and email.

WHY THIS ROLE MATTERS

You’ll have a direct impact on the success of small businesses, entrepreneurs, and individuals online—helping them stay up, secure, and confident.