About the job

So who is Reckon?No one knows small businesses like Reckon. After 35 years, we have seen it all. From faxes and floppy discs to e-invoicing and Single Touch Payroll, we have stood the test of time and nurtured Aussie businesses of every shape, size, and variety.

We make smart business tools for anybody, from small businesses to non-profits to sole traders and accounting firms. These are Reckon’s people, and they work all over the world. We help them better serve their clients, boost their cash flow, and more.But ‘everyone’ to Reckon also means those who work for us: our team and trusty partner network. We want to give them the tools to be successful, too. Reckon is for anybody who dreams of something bigger.

Reckon has recently acquired Cash Flow Manager and okke accounting solutions from Money Management Group. Based on North Terrace in the Adelaide CBD, we are an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK. Our passion is to fuel the growth of tomorrow’s organisations with simple, easy-to-use solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.

Make a difference. What is the role?We are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Representative. In this role, you will deliver exceptional service to our clients, build positive customer relationships, and ensure a seamless experience with our products and services. Success in this position requires strong communication skills, a proactive approach to problem-solving, and a genuine passion for helping others.

To thrive in this role, you'll be available to work rostered shifts between 7:00am and 7:00pm, Monday to Friday. Once training has been successfully completed, shifts finishing at 7:00pm can be worked remotely. Rosters are provided one month in advance, giving you the opportunity to plan and maintain a healthy work-life balance.

• ResponsibilitiesRespond to customer inquiries via phone, email, social media or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

• Ideally you’ll haveProven customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills
• Proficient in Microsoft Office and other relevant software