Customer Service Representative at Recruitment Solutions Group

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

52000.0

Posted On

12 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Order management, Logistics, Communication, Bilingual, Spanish, English, QuickBooks, Problem solving, Data entry, Phone etiquette, Email etiquette, Shipping coordination, Billing support, Organization

Industry

Insurance

Description

AMERICAN SUPPLY Customer Service Representative Operations | Full-Time | Doral, FL Reports To: VP of Operations Compensation: $47,000–$52,000/year Schedule: Full-time | Monday–Friday | On-site ABOUT AMERICAN SUPPLY American Supply (AMSU) is a wholesale distributor of welding supplies serving customers across Latin America, and the Caribbean. We move product fast and hold high standards - every order must be right, every time. ROLE SUMMARY We are hiring a Customer Service Representative to serve as the primary point of contact for customer inquiries, order status, and issue resolution. This role sits at the intersection of sales, operations, and logistics - you will be responsible for making sure customers have the information they need and that their orders are handled correctly from placement to delivery. KEY RESPONSIBILITIES Answer and respond to inbound customer inquiries via phone and email Provide order status updates and estimated delivery timelines Coordinate with the warehouse team to resolve shipping discrepancies or delays Process order changes, returns, and follow-up requests Maintain accurate records of customer interactions and order activity Escalate unresolved issues to the appropriate internal team promptly Support invoice and billing inquiries in coordination with operations Assist with outbound customer communication for promotions or order confirmations Maintain a professional, solutions-first tone in all customer interactions REQUIREMENTS 1–3 years of customer service experience, ideally in a distribution, wholesale, or logistics environment Strong verbal and written communication skills Bilingual (English/Spanish) required - our customer base is bilingual Organized, calm under pressure, and able to manage multiple active inquiries Basic computer proficiency - experience with order management systems or QuickBooks a plus Professional phone manner and email etiquette Reliable, punctual, and committed to following through on customer commitments WHY JOIN AMSU? Customer-facing role with real impact on client retention and experience Stable, full-time position in a growing wholesale distribution company Bilingual team environment - your language skills are a valued asset Collaborative culture with direct access to operations and leadership

Responsibilities

The representative serves as the primary point of contact for customer inquiries, order status updates, and issue resolution. They coordinate with the warehouse team to manage shipping discrepancies and ensure accurate order processing from placement to delivery.