Customer Service Representative at Regency Management Services

Langley Park, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

15.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multitasking, Interpersonal Skills, Computer Literacy, Cash Handling, Analytical Skills, Problem-Solving, Decision Making, Empathy, Sales Support, Order Processing, Communication Skills, Team Spirit, Attention To Detail, Time Management, Bilingual

Industry

Retail

Description

Job Details Job Location: Langley Park, MD Position Type: Full Time Salary Range: $15.00 - $15.00 Hourly Travel Percentage: None Job Shift: Any Description Full–Time Career Opportunities Ready to be a cornerstone of success? As a Customer Service Representative with us, you'll discover a workplace genuinely invested in your individual triumph. This isn't just a role; it's a rewarding career path with exciting room for professional advancement! You'll be instrumental in shaping our customers' experiences, treating everyone with the utmost respect and delivering world-class service whether they're in-person or on the phone. We're looking for Retail Office Associates who are not only computer-savvy and great at multitasking, but also possess strong interpersonal skills and a true team spirit. If you're a career-minded professional who consistently sets high benchmarks for customer service, you'll thrive here. You'll provide exceptional sales support, processing orders accurately and efficiently, all while maintaining a positive outlook. Crucially, your strong customer service skills will empower you to identify root causes and assist customers efficiently, timely, and with empathy. About Us: At Regency Furniture Showrooms, we are dedicated to providing our customers with stylish and affordable home furnishings that transform their spaces. With a commitment to quality and customer satisfaction, we strive to create a welcoming environment for our team and our clients. Join us in making homes beautiful with extraordinary customer satisfaction! COME GROW WITH US TODAY! Benefits of working for us! We offer National Health, Dental, and Vision coverage Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well 401(k) Profit-Sharing Plan Recognition and reward programs Paid Sick Days Paid Vacation, Holidays (Thanksgiving and Christmas) Employee Assistance Program Our prices are already low, but why not more! Generous Employee Discount Job Responsibilities: Enter customer orders into the system accurately and completely Process payment to proper accounts Responsible for security of cash and other legal tenders Prepare daily deposits in accordance with Company policies and procedures Answer incoming calls and respond to customer queries in a timely and courteous manner Schedule deliveries that are convenient for the customers and comply with company procedures Maintain all open orders and courteously communicate status with customers Work daily reports according to Company requirements Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture Assist Office Manager when needed As a Retail Office Associate, you must: Have a High School diploma or GED Have strong business acumen and Excellent verbal and listening skills Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.) Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.) Strong interpersonal and human relations skills Proven analytical and problem-solving skills Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors Be able to lift/ move up to 25 pounds, regularly Being bilingual is a plus Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #HPR25 Qualifications

Responsibilities

As a Customer Service Representative, you will enter customer orders accurately, process payments, and respond to customer queries. You will also assist with showroom displays and maintain a customer-friendly environment.