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Customer Service Representative-RELATIONSHIP BANKING GROUP-Customer Service at Kotak Mahindra Bank
Thane, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Centricity, Communication Skills, Inbound Calls, Outbound Calls, Sales Pitch, Case Follow-Up, Problem Resolution

Industry

Banking

Description
Grade-E0 Role- Customer Service Representative Job Description Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. Following up on cases and get it closed within defined TAT Liaise with Department in resolving the cases. Requirements : Has customer centricity (Keeps the Customer First) in all perspective Has good communication skills (written and verbal)
Responsibilities
The Customer Service Representative will answer inbound calls and address client queries, as well as make outbound calls for collections and inform clients about pending EMIs. They will also follow up on cases and liaise with departments to resolve issues within defined turnaround times.