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Customer Service Representative-RELATIONSHIP BANKING GROUP-Customer Service at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

0.0

Posted On

13 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centricity, Communication Skills, Inbound Call Handling, Outbound Call Handling, Collections, Sales Pitching, Case Management, Liaising

Industry

Banking

Description

Grade-E0 Role- Customer Service Representative Job Description * Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. * Following up on cases and get it closed within defined TAT * Liaise with Department in resolving the cases. Requirements : * Has customer centricity (Keeps the Customer First) in all perspective * Has good communication skills (written and verbal)

Responsibilities

The role involves handling inbound client queries and making outbound calls for collections and product sales. It also requires following up on cases to ensure closure within defined turnaround times.