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Customer Service Representative-RELATIONSHIP BANKING GROUP-Customer Service at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Outbound Calls, Collections, Sales Pitch, Communication Skills, Customer Centricity, Problem Solving

Industry

Banking

Description

Grade-E0 Role- Customer Service Representative Job Description * Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. * Following up on cases and get it closed within defined TAT * Liaise with Department in resolving the cases. Requirements : * Has customer centricity (Keeps the Customer First) in all perspective * Has good communication skills (written and verbal)

Responsibilities

The role involves handling inbound and outbound calls to address client queries, manage collections, and perform sales pitches for various products. The representative is also responsible for following up on cases to ensure resolution within the defined turnaround time.