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Customer Service Representative-RELATIONSHIP BANKING GROUP-Customer Service at Kotak Mahindra Bank

Thane, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Centricity, Communication Skills, Inbound Calls, Outbound Calls, Collections, Sales Pitch, Case Follow-up, Liaison

Industry

Banking

Description

Grade-E0 Role- Customer Service Representative Job Description * Answering Inbound Calls and addressing clients queries making Outbound Calls for collections and informing them regarding pending EMI and also doing sales pitch for various products. * Following up on cases and get it closed within defined TAT * Liaise with Department in resolving the cases. Requirements : * Has customer centricity (Keeps the Customer First) in all perspective * Has good communication skills (written and verbal)

Responsibilities

The role involves handling inbound calls to address client queries and making outbound calls for collections regarding pending EMIs, while also performing sales pitches for various products. Responsibilities also include following up on cases to ensure timely closure and liaising with other departments to resolve issues.