Customer Service Representative at Reliable Electric and Lighting Inc

Boston Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Scheduling, Dispatching, Communication, Electrical Terminology, Service Workflows, Work Order Software, CRM Systems, Microsoft Office, Detail-Oriented, Organized, Multitasking, Administrative Tasks, Estimating, Proposals

Industry

Description

Description Position Summary Reliable Electric and Lighting is seeking a professional, organized Customer Service Representative (CSR) to support our commercial electrical service operations. This role is on-site and works directly with our project managers, electricians, leadership team, and customers. The ideal candidate has experience in the electrical industry, construction trades, or similar service-based environments. Requirements Key Responsibilities Serve as the primary point of contact for incoming customer calls, emails, and service requests. Schedule commercial service calls and coordinate dispatching of electricians. Create, update, and track work orders, service tickets, and job documentation. Communicate clearly with electricians regarding job details, materials needed, site status, and customer expectations. Assist with estimating, proposals, and follow-up on open quotes when needed. Maintain accurate customer records, job notes, and service history in company systems. Provide updates to customers on job scheduling, delays, or completion status. Support office operations, including filing, invoicing assistance, and general administrative tasks. Ensure excellent customer service that aligns with Reliable Electric and Lighting’s standards of safety, professionalism, and responsiveness. Preferred Experience Experience working with an electrical contractor, service company, or construction trades. Familiarity with electrical terminology, materials, and service workflows. Dispatching, scheduling, or operations support experience in a service-oriented environment. Knowledge of work order software, CRM systems, or service management tools. Strong communication skills and the ability to multitask in a fast-paced setting. Minimum Requirements High school diploma or equivalent (Associate degree preferred but not required). Strong customer service and problem-solving skills. Ability to work on-site Monday–Friday. Proficiency with Microsoft Office (Outlook, Word, Excel). Ability to interact professionally with electricians, vendors, and customers. Reliable, organized, detail-oriented, and able to manage multiple priorities. Benefits - Medical - Dental - Vision - Life Insurance - Short and Long Term Disability - Matching Simple IRA after 1-year

Responsibilities

The Customer Service Representative serves as the primary point of contact for customer inquiries and coordinates service calls. They also maintain accurate records and ensure excellent customer service.