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Customer Service Representative-Remote at ADF Medical Services Inc.
Vancouver, British Columbia, Canada -
Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

0.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Communication Skills, CRM, HIPAA Compliance, Conflict Resolution, Patient Care, Email Support, Chat Support, Phone Support, Documentation

Industry

Advertising Services

Description
JOB OPENING — Customer Service Representative (Remote) ADF Medical Services Inc. We're hiring a dedicated and professional Remote Customer Service Representative to deliver exceptional support to our patients and clients from the comfort of your home. If you're a people person with strong communication skills and a passion for helping others — we want you on our team. What You'll Do: Handle patient and client inquiries via phone, email, and chat channels Provide accurate and helpful information on services, appointments, billing, and general support Resolve customer concerns and complaints with empathy and professionalism Document all interactions accurately in our CRM and support systems Follow up with patients and clients to ensure full resolution and satisfaction Escalate complex or sensitive issues to the appropriate department promptly Maintain strict patient confidentiality in accordance with HIPAA guidelines Meet and exceed customer satisfaction targets and service quality standards What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible scheduling options Supportive and collaborative remote team environment Career growth and advancement opportunities within ADF Medical Services
Responsibilities
Handle patient and client inquiries across phone, email, and chat channels to provide information on services, billing, and appointments. Document all interactions in the CRM and ensure full resolution of customer concerns while maintaining HIPAA confidentiality.