Customer Service Representative - Remote at Disabled Veteran Solutions

Potter Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, High-Volume Inquiries, Toll Account Management, Dispute Resolution, Case Management, Communication Skills, Attention To Detail, Multi-System Navigation, Performance-Driven, Tech-Savvy, Scheduling Adherence, Troubleshooting, Background Check, Drug Screening, Webcam Use, Hard-Wired Internet

Industry

Consumer Services

Description

Customer Service Representative - Remote (PA Residents Only) Disabled Veteran Solutions (DVS) Status: Full-Time (36-40 hours/week) Pay: Competitive, based on qualifications Location: Remote (Pennsylvania residents) About Disabled Veteran Solutions Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering high-quality Business Process Outsourcing (BPO) services. We are committed to excellence, accountability, and reliable service - for both our clients and our employees. We value professionalism, strong attendance, and a customer-first mindset. Position Overview The Customer Service Representative (CSR) provides high-quality support across phone, email, chat, text, and case management channels for a high-volume tolling services program. This role requires strong communication skills, attention to detail, and the ability to work efficiently across multiple systems in a structured, performance-driven call center environment. Successful candidates are dependable, tech-savvy, customer-focused, and able to meet strict scheduling and attendance expectations. Key Responsibilities Handle high-volume inbound customer inquiries professionally and efficiently Review and update toll account information Process tolls, violations, disputes, and congestion pricing inquiries Assist customers with account status, applications, and walkthroughs Identify account types (residency-based, DMV-related, etc.) and ensure proper resolution Create and document service requests accurately Work suspended accounts to bring them current while educating customers on best practices Collaborate with internal teams to fully resolve customer issues Deliver consistent, high-quality customer service across all interactions Training & Attendance (Mandatory) Training Start Date: April 8, 2026 Training Schedule: Monday-Friday, 8:30 AM - 5:00 PM EST Training Duration: Approximately 3 weeks 100% attendance is required for training and nesting (supervised transition to live calls) Important Attendance Requirements No time off, late arrivals, or early departures permitted during training or nesting Webcam use is required during training, coaching, and some meetings Failure to meet training attendance requirements may result in termination Two required assessments must be passed during and at the conclusion of training Work Schedule & Availability Open availability required: Monday-Friday: 7:00 AM - 7:30 PM EST Saturday-Sunday: 8:00 AM - 2:30 PM EST Scheduled 8-hour shifts, 5 days per week on rotation Every other Saturday required (counts as one of the 5 scheduled days) Schedules are based on business needs and may change weekly Evening shifts may be extended based on call volume Overtime is paid for hours worked over 40 in a workweek Compensation & Benefits Competitive hourly wage Paid training Benefits available after completion of a 90-day probationary period Equipment & Technical Requirements DVS provides a company-issued computer, monitor, keyboard, mouse, webcam, and headset. Candidates must have: Reliable, high-speed hard-wired (Ethernet) internet (Wi-Fi and satellite internet not permitted) A private, dedicated workspace suitable for remote work Ability to demonstrate computer proficiency via assessment and live Microsoft Teams session Minimum Qualifications High school diploma required (Associate degree or higher preferred) Minimum 6 months of customer service experience (call center preferred) Strong verbal and written English communication skills Ability to navigate multiple systems and troubleshoot basic technical issues Ability to pass background check and drug screening (no cost to candidate) Dependable, professional, and able to adhere to strict scheduling requirements Additional Information Full-time positions only (no part-time roles available) Schedules, breaks, and lunches are assigned and must be followed for team success Ready to Apply? If you're dependable, customer-focused, and ready to succeed in a structured remote call center environment, we encourage you to apply. Interviews begin: Week of February 13, 2026 Hiring closes: March 6, 2026 Training begins: April 8, 2026 A pre-employment drug screening and criminal background check are required prior to employment.

Responsibilities

The Customer Service Representative provides high-quality support via phone, email, chat, and text for a high-volume tolling services program, handling inquiries related to tolls, violations, and account status. Key duties include reviewing and updating account information, processing disputes, and accurately documenting service requests.