Customer Service Representative - Remote In Portland at Teksystems Global Services LLC

Tigard, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

20.0

Posted On

22 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Excellence, Phone Support, Chat Support, Email Support, Compliance, Policy Explanation, Account Verification, Issue Resolution, Data Security, Regulatory Knowledge, Race Monitoring, Betting System Monitoring, Critical Thinking, Problem Solving, Collaboration, Computer Skills

Industry

IT Services and IT Consulting

Description

🎯 Customer Service Representative! Location: Remote but must be local to Portland, OR area! 🏁 About the Role Looking for a role that keeps things fast-paced, dynamic, and never boring? This position combines customer service excellence with behind-the-scenes racing operations, giving you the best of both worlds. As a Customer Service Representative, you’ll support players across phone, chat, and email—and play a critical role in monitoring live horse races and betting activity. This role was designed to give team members variety in their day, so you’re not tied to the phones all shift long. 🎧 Player Experience (Customer Support) Responsibilities You’ll be a trusted point of contact for our players, delivering top-tier service while ensuring compliance and accuracy. Respond to player inquiries via phone, chat, and email Manage multiple interactions simultaneously while maintaining exceptional service quality Clearly explain regulations, policies, and procedures in a friendly, solution-focused way Make outbound calls for follow-ups when needed Set reminders and track open tasks to resolution Review, verify, and approve player account changes submitted by teammates Use tools to investigate and resolve player issues efficiently Handle sensitive player data with strict adherence to security, privacy, and compliance standards Maintain a strong working knowledge of gambling laws and regulatory requirements 🏇 Racing Operations Responsibilities When the races are on, you’ll help ensure accuracy, integrity, and smooth operations across live events. Monitor multiple horse races simultaneously across various time zones Accurately record race start/end times and verify correct finishing order Build, audit, and validate race cards and pool data from third-party providers Monitor betting systems to identify incidents and delay payouts when necessary Quickly identify and respond to race-related issues, escalating when required Apply critical thinking to proactively spot inconsistencies or system issues ✅ What We’re Looking For High School Diploma or equivalent 2+ years of customer service experience, preferably in a call center or high-volume environment Strong computer skills and comfort with online customer engagement platforms Excellent communication, collaboration, and problem-solving abilities Ability to work mornings, evenings, weekends, and holidays as required Ability to meet licensing and regulatory requirements Job Type & Location This is a Contract to Hire position based out of Tigard, OR. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The role involves providing top-tier customer support to players via phone, chat, and email while ensuring compliance and accuracy. Additionally, the representative will monitor live horse races and betting activity to ensure operational integrity during events.