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Customer Service Representative (remote) at Traveling with Mchaila
Reston, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Customer Focus, Organization, Time Management, Record Keeping, Issue Resolution, Dependability, Detail Orientation, Tech Comfort

Industry

Travel Arrangements

Description
Were seeking a reliable and customer-focused Customer Service Representative to support clients by managing communications, coordinating service details, and ensuring a smooth experience from start to finish. This fully remote role is ideal for someone who enjoys helping others, staying organized, and providing consistent, high-quality support within structured systems and processes. Key Responsibilities Respond to client inquiries in a timely and professional manner Provide accurate information and clear guidance Assist with scheduling, confirmations, and service updates Maintain organized records of client communications Monitor follow-ups to ensure a seamless client experience Escalate or resolve issues efficiently when needed Qualifications Strong written and verbal communication skills Customer service, administrative, or client support experience (preferred but not required) Comfortable working independently in a remote environment Detail-oriented, dependable, and organized Tech-comfortable and confident navigating online systems Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM What This Role Offers 100% remote flexibility Structured onboarding and ongoing training Clear processes and tools for success Growth opportunities within a supportive team environment
Responsibilities
The representative will manage client communications, provide accurate information and guidance, and assist with scheduling and service updates. Key duties also include maintaining organized records and efficiently resolving or escalating client issues.