ABOUT US:

At True Care Home Care, were dedicated to improving the lives of our clients by delivering reliable, compassionate in-home care across Connecticut. As a Remote Customer Service Representative, youll be a vital part of our care coordination teamoffering support, scheduling assistance, and helpful guidance to patients and caregivers, all from the comfort of your home in Sacramento.

POSITION OVERVIEW:

We are seeking a friendly, dependable, and tech-savvy individual to join our growing remote support team. Youll handle inbound and outbound communication with clients and caregivers, manage schedules, and ensure high-quality customer experiencesall while working remotely within the Sacramento area.

QUALIFICATIONS:

• Must reside in or near Sacramento, CA
• High school diploma or GED (some college preferred)
• 1+ year of experience in customer service, call center, or healthcare admin
• Strong verbal and written communication skills
• Must have reliable internet, quiet home workspace, and a working computer
• Ability to multitask, stay organized, and work independently
• Experience with scheduling or CRM software is a plus
• Bilingual (Spanish, Tagalog, or Russian) highly desirable

• Answer phone calls and respond to emails and messages from clients, caregivers, and partners
• Assist with appointment scheduling, caregiver assignments, and general inquiries
• Resolve concerns or service issues professionally and empathetically
• Accurately update client information in our database and scheduling system
• Work closely with care coordinators, supervisors, and field staff to ensure seamless service delivery
• Handle emergency or last-minute schedule changes as needed
• Provide administrative support such as documentation, follow-up calls, and reports