Customer Service Representative (Rest of World) at Gallagher

Hamilton, Waikato, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Fluency in Spanish, Fluency in English, CRM Systems, SAP, ERP, Interpersonal Skills, Adaptability, Farming Background, Supply Chain Management, Logistics, Business Administration, Teamwork, Attention to Detail

Industry

Software Development

Description

About Gallagher Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses in over 160 countries, but our purpose also means we care deeply about our people and their families. We’ve been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues. Our Rest of World (ROW) team are growing, and with this growth, comes the need for another customer service expert. With our customers being based in Latin America and beyond, the hours for this role are 6am to 3pm. So, if you're a morning person and love to beat the traffic, read on... The Opportunity We need a customer service superstar to join our team to ensure we surpass the expectations of our distributors and customers every day. We have an exciting opportunity for a Customer Support Representative to join our team in Hamilton to be responsible for interacting with our Rest of World customers based in Latin America, Asia, Middle East and Africa. You’ll also work closely with internal teams to provide an exceptional service. On a day-to-day basis you’ll be: · Responding to customer inquiries through various channels (phone, email, chat etc.) · Providing accurate information about products, services, pricing and policies · Troubleshooting and resolving customer issues and collaborating with other departments/teams to address complex concerns · Processing customer orders accurately and efficiently · Updating customers on orders status and delivery timeframes · Following established procedures to handle returns, refunds, exchanges, and warranty claims · Maintaining a deep understanding of our products, services and features The Fit To excel in this role, you’ll need to have strong customer service skills gained through experience in a similar role. Fluency in both Spanish and English is a huge advantage, as we have a growing customer base in Latin America. To enable you to hit the ground running, you would’ve ideally worked in customer service and/or sales order management and possibly in the agriculture sector. You’ll have a customer-focused attitude, strong problem-solving abilities, and a solution-oriented mindset. You’ll also have: · At least two years’ customer service experience · Proficiency in using customer relationship management (CRM) systems, SAP/ERP and other relevant software · Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously · Experience supporting fencing products or a strong farming background would be an advantage · A qualification in Supply Chain Management, Logistics, Business Administration, or a related field would be an advantage · Strong interpersonal skills and the ability to work well within a team · Excellent communication skills, both verbal and written · Adaptability and willingness to learn about new products and industry trends To apply for this job, you must currently live in New Zealand and have the legal right to work in NZ. Why Gallagher? At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. · Competitive salary and annual bonus opportunities · Free parking, subsidised on-site café and great eateries nearby · Additional retirement plan contribution · Life & Disability insurance · Development opportunities and career pathways with a truly global organisation · Plenty of fun along the way with a supportive and friendly team! Make a significant impact in Gallagher's Animal Management Rest of World team and contribute to the success of our global business. Apply now to become a valued member of #TeamGallagher.

Responsibilities

The Customer Service Representative will interact with customers in Latin America, Asia, the Middle East, and Africa, ensuring their inquiries are addressed through various channels. Responsibilities include troubleshooting issues, processing orders, and maintaining product knowledge.