Customer Service Representative | Retail Banking SBU | March 2026 at Job Opportunities | MCB Group

Port Louis, Port Louis, Mauritius -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cross Sell, Relationship Building, Accountability, Collaboration, Problem Solving, Digital Applications, Customer Centric Solutions, Needs Analysis, Complaint Handling, Follow-up, Sales Lead Optimization

Industry

Financial Services

Description

Embark on a journey within Retail Banking SBU to be part of its endeavor to deliver seamless customer experience and maintain our In Branch Service standards. For us, customer service entails much more than your usual front-line service employees. Positioned as the ambassadors of the products and services of the Bank, you will be part of the team representing MCB in the limelight where the focus is geared towards the satisfaction of our customers. We are on the lookout for: Job vacancy: Customer Service Representative Your responsibility will be to provide information and assistance to customers and proactively cross sell appropriate products and services in view of enhancing the customer experience while abiding by established processes and regulatory guidelines. In this role, you will : * Greet, assist and handle promptly customer queries/requests in branches from end to end in view of providing the best level of service and achieve customer satisfaction; * Provide high quality and timely service to individual customers within the Retail Network; * Promote utilisation of remote channels such as Juice Pro, E-KYC, to enhance operational efficiency and customer experience; * Adhere to the complaints handling process, within the portfolio, in order to mitigate Bank's reputational risks and achieve customer satisfaction; * Take ownership of all requests, providing consistent follow‑up until they are fully resolved or completed; * Proactively propose appropriate products & services on a needs basis and refer to appropriate segment to enhance the customer experience and optimise sales lead; To succeed, you will be required to demonstrate the following competencies: * Anticipating and adopting innovations in business-building digital and technology applications; * Building strong customer relationships and delivering customer-centric solutions; * Holding self and others accountable to meet commitments; * Using compelling arguments to gain the support and commitment of others; * Building partnerships and working collaboratively with others to meet shared objectives. We are looking for candidates who have a minimum of: EITHER * A Diploma in Finance, Banking, Accounting, Management or any relevant field; * 2 years’ of working experience in a customer facing role, attending to customer queries and having a good understanding of the bank’s products and services within the Banking or Financial institutions; OR * A Higher School Certificate; * 3 years’ of equivalent working experience in a customer facing role, attending to customer queries and having a good understanding of the bank’s products and services within the Banking or Financial institutions. A combination of both qualifications & experience will be considered. Should this opportunity match your career aspirations, skills and competencies, click on ‘Apply’ to complete your online application. Please ensure all required information is accurately entered in relevant sections. Any incomplete application will not be considered. Kindly attach a complete CV when applying. Candidates going through the selection process during the recruitment exercise will be required to provide two professional references. As part of the recruitment process, shortlisted candidates(s) will be required to provide a valid Certificate of Character of less than 3 months. The deadline for submission of application is 25 March 2026. The Management reserves the right not to appoint anyone following this advert. #LI_DNI

Responsibilities

The representative will greet, assist, and promptly handle customer queries and requests within branches to ensure high levels of service and satisfaction. Responsibilities also include proactively cross-selling appropriate products and services based on customer needs while adhering to all regulatory guidelines.