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Customer Service Representative (Retail Experience) at Virtual Staff 365

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Communication, Email Communication, First-Contact Resolution, Order Processing, Returns Management, Price Integrity, Liaison, Back Order Management, Product Knowledge, Crm Systems, Microsoft Office, Salesforce, Zoho, Sap, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description

Our client is a leading Australian company specialising in high-quality kitchen and bathroom products. Their mission is to provide excellent customer service and innovative solutions to homeowners and trade partners. They value collaboration, professionalism, and continuous improvement. As a fast-growing business, they are now seeking to take on a Customer Service Representative with a strong focus on delivering exceptional customer experiences. Job/Role Responsibilities Handle inbound customer communications via phone and email professionally and courteously. Deliver first-contact resolution and escalate issues when necessary. Process orders, returns, and replacements accurately while maintaining price integrity. Liaise with internal teams (Technical Support, Logistics, Sales) to complete order processes. Manage back orders and update customers as stock becomes available. Maintain up-to-date knowledge of company products and services to provide accurate information. Keep customer records accurate and confidential in CRM systems. Previous experience in customer service, sales support, or administration (retail experience). Proficient in Microsoft Office; Experience with Salesforce, Zoho, SAP, or similar systems is advantageous. Excellent written and verbal communication skills. Strong organisational skills, attention to detail, and ability to multitask. Proactive, team-oriented, and customer-focused. Permanent work-from-home set-up Dayshift (Australian business hours) Full-time job HMO Annual leave 13th-month pay With Government Mandated Benefits

Responsibilities

Responsibilities include professionally handling inbound customer communications via phone and email, aiming for first-contact resolution and escalating issues when necessary. The role also involves accurately processing orders, returns, and replacements while maintaining price integrity.