Customer Service Representative at Revenue Group

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

17.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Billing, Payment Processing, Financial Assistance, Communication, Problem Solving, Attention to Detail

Industry

Hospitals and Health Care

Description

Description Start Date: November 24th, 2025 Pay Rate: $17/hour Hours: Monday-Friday between the hours of 8:00am and 6:00pm Who is Revenue Group? Established in 1994, Revenue Group is a leading business process outsourcing company, committed to surpassing client expectations and maintaining an exceptional industry reputation. Revenue Group prides itself on being a leading full-service agency, consistently advocating for our clients with the utmost respect. Our definition of success extends beyond financial accomplishments; it encompasses the opportunities we provide to our team members, the valuable relationships we foster with our clients, and our dedication to the communities where we operate. Our employees voted us Top Workplaces 3 years in a row! What Will Your Role Be? Answer inbound customer service calls explaining bills to patients Identify issues with the billing process that may have resulted in patients being incorrectly billed Take payments, set up payment plans, and screen for financial assistance. Other duties as assigned. Requirements Internet Connection: High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps. Workspace Guidelines: Work area must be quiet and free of distractions Work area must have adequate lighting without glare Desk, chair and workspace must be ergonomically correct and designed to safely accommodate the equipment Work Requirements: Background check Financial check Drug screening Our Benefits: 100% Paid Training 401(k) matching Paid Time off (PTO) – Up to 10 days your first year! 8 Paid Holidays – Including your birthday! Referral Program Employee Assistance Program (EAP) Growth & Continued Training Dental & Vision insurance Health insurance (including Long & Short-Term Disability) Life insurance (Company Paid) EEO Statement: We are an Equal Employment Employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local laws.

Responsibilities

The role involves answering inbound customer service calls and explaining bills to patients. Additionally, the representative will identify billing issues and assist with payment processing and financial assistance screening.