Department / Branch: Richmond Hill Branch
Reports to: Branch Manager and Operations Officer
Employment Type: Full-Time, Permanent / Contract
Location: 350 Highway 7 East, Richmond Hill, ON L4B 3N2

QUALIFICATIONS:

• Minimum of post-secondary degree or College Diploma in Finance, Economics, Accounting, Business Administration, or a related field. A higher degree is an asset;
• Minimum of one years of customer service or cashier experience. Banking experience is an asset;
• Strong communication and interpersonal skill;
• Strong verbal and written communication skills in English and Chinese to effectively perform the responsibilities of the position. Verbal Cantonese skills are considered an asset;
• Excellent attention to details;
• Willingness to learn and self-motivation to support the team;
• Ability to work under pressure to meet deadlines and handle difficult situations;
• Demonstrated effectiveness in achieving work accuracy on the first attempt;
• Strong common sense and patience, especially when addressing customer requests and inquires;
• Proven adherence to bank policies and procedures.
  Job Types: Full-time, Permanent, Fixed term contract

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Tuition reimbursement
• Vision care

Application question(s):

• Are you able to deliver services in both English and Chinese with work proficiency?

Education:

• Secondary School (preferred)

Experience:

• Customer Service or Cashier: 1 year (preferred)

Work Location: In perso

• Provide quality customer service to new and existing clients;
• Complete customer transactions in a courteous, accurate, and timely manner;
• Process counter transactions in a way that meets customer expectations;
• Identify sales opportunities and refer them to the sales team for follow-up and closure to meet business goals set by the Branch;
• Provide administrative support to Customer Relation Representatives and the Operations Officer.