At Ridley, we are dedicated to fostering a diverse and inclusive workplace where every employee feels valued and respected. For over 30 years, Ridley has been a cornerstone of Australian agriculture, committed to delivering high-quality products while cultivating a culture of collaboration and innovation.
What’s on offer?
A contract role with a clear expectation and focus on becoming full time for the right person and results generated. We are looking for a dynamic and proactive Customer Service Person to oversee a regional portfolio. This role is vital in ensuring customer satisfaction, fostering relationships, and driving growth opportunities in collaboration with our sales and marketing teams.
At Ridley, we are committed to fostering a dynamic and collaborative work environment. We offer opportunities for professional growth and development, supported by our strong values and strategic focus.
If you are passionate about customer experience, curious to learn about Agriculture and want to be a part of a growing and dynamic business, we’d love to hear from you.

KEY ACCOUNTABILITIES:

• Manage Customer Order Lifecycle: Oversee all aspects of the customer order process, including order entry, stock transfers, modifications, pricing, terms, freight, cancellations, and confirmations, ensuring each step is completed effectively.
• Order Management: Ensure accurate order entry and timely handling of inbound customer calls.
• Customer Support and Query Resolution: Address and resolve customer and stakeholder inquiries related to order status, stock availability, and delivery timelines through various communication channels such as phone, email, and chat.
• Stock Returns and Credits Management: Take responsibility for investigating and processing stock returns and credit requests promptly, adhering to the established delegation of authority.
• Cross-Functional Collaboration: Work closely with sales, marketing, and operations to align customer goals with business objectives.
• Complaint Resolution: Professionally handle customer complaints and escalate issues when necessary to ensure customer satisfaction.
• Campaign Implementation: Collaborate with the Customer Service Sales team to execute and evaluate outbound sales and marketing campaigns.
• Field Liaison: Coordinate with sites and the field sales team to provide necessary information for meeting customer needs.
• Continuous Improvement: Analyse customer feedback and identify areas for improvement, staying updated on industry trends and technologies.
• Database Maintenance: Ensure that the customer database is maintained and up to date in core ERP / CRM systems.

KEY SKILLS AND ATTRIBUTES:

• Previous contract role experience in a customer service centre where direct order entry, customer call taking, sales team/site liaising and reporting running are part of everyday duties. FMCG or Agri business highly regarded
• Proven ability to be proactive and take roles and opportunities to the next level
• Proficient in using ERP systems such as CRM systems and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Results-driven approach.
• Exceptional attention to detail and multitasking capabilities.
• You are comfortable working autonomously, yet you also thrive in a collaborative team environment.
• Must be able to attend work in Melbourne office.
• Strong organizational and time management skills.

Please refer the Job description for details