Customer Service Representative

at  Ritchie Bros

JOB DESCRIPTION

As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions – as we transform the global used equipment market.
Join us on our journey and move forward with us, build your success, and grow your career.
Our Edmonton site is looking for a Part Time Customer Service Representative (CSR) / Receptionist who’d like to be part of the excitement of our auction business.
This is regular hourly week with overtime surrounding our auctions including Weekends and Evenings. We have 6 auctions scheduled in a year at our Nisku location. This position will also be a relief for the reception during sales and backup when needed in between sales.
The Opportunity:
The Customer Service Representative will register bidders, answer inquiries, process payments and other sale related activities..

In this role you’ll:

• Process Bidder Payments
• Provide Customers with Information regarding fee structures and methods of payment
• Provide step by step information on how to register On- Line as well as how to direct customers to our axillary platforms and services.
• Provide Additional Support for our Key Room
• Maintain Confidentiality of all Information
• Ensure that Superior Customer Service is delivered always to all customers
• File, Photocopy as required
• Comfortable with Word/Excel
• Provide Additional Administrative support as needed by different departments
• Answer the Phones / Customer Courtesy calls post sale
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.

Here’s what you bring:

• Previous work experience where you worked in-person with customers
• Experience using Computers, and able to learn to use New Technology and Software
• Excellent keyboarding skills for Data Entry
• A Commitment to providing Outstanding Customer Service
• Able to Work Well and Maintain a Positive Attitude in High-Pressure Situations
• Organized, Detail Oriented and able to Multi-task in a Fast-paced Environment
• A Friendly, Outgoing, Patient Personality
• You Thrive working as Part of a Team, Pitching in Wherever you’re Needed most
• A High Degree of Personal Integrity

What We Offer:

Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we’ll take care of you along the way. Here’s how:

• Base salary + paid overtime.

• Process Bidder Payments
• Provide Customers with Information regarding fee structures and methods of payment
• Provide step by step information on how to register On- Line as well as how to direct customers to our axillary platforms and services.
• Provide Additional Support for our Key Room
• Maintain Confidentiality of all Information
• Ensure that Superior Customer Service is delivered always to all customers
• File, Photocopy as required
• Comfortable with Word/Excel
• Provide Additional Administrative support as needed by different departments
• Answer the Phones / Customer Courtesy calls post sale
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers