We’re looking for inspirational and passionate Customer Service professionals to join our team to answer incoming calls, ensuring all customer requirements are met following a successful booking and to deal with any queries that arise in a timely and effective manner, managing our customers expectations and providing the best service in line with company expectations. Ensuring administration duties associated with the customers holiday arrangements are met and any requests are actioned promptly and efficiently.
Salary: £24,310 per year, rising to £26,116 after successful completion of probation (6 months).

• Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels.
• Ensuring all set KPI’s are met.
• Making outbound calls to customer as required.
• Liaise with other departments to assist with resolving customer queries.
• Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday.
• Admin duties – room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs.
• Action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice.
• Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
• Handling late booking requests including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday.
• Assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information.
• Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre