JOB SUMMARY

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, handling calls, creating orders, resolving complaints, maintaining records.

QUALIFICATIONS

• Previous experience in a customer service role is preferred.
• Strong communication skills with the ability to convey information clearly and effectively.
• Proficiency in data entry with attention to detail.
• Multilingual abilities are a plus; fluency in both English and Punjabi is highly desirable.
• Strong analytical skills to assess customer needs and provide tailored solutions.
• Ability to work independently as well as part of a team in a dynamic environment.
• Flexibility to adapt to changing priorities while maintaining high-quality service standards. If you are passionate about helping others and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
  Job Type: Part-time
  Pay: From $17.20 per hour
  Expected hours: 20 – 40 per week

Experience:

• Data entry: 2 years (required)
• Customer service: 1 year (required)

Work Location: In perso

• Provide outstanding customer service via phone, email, and chat to ensure customer satisfaction.
• Handle customer inquiries, complaints, and requests in a professional manner.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Utilize analysis skills to identify trends in customer feedback and suggest improvements.
• Engage in upselling opportunities by effectively communicating the benefits of additional products or services.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
• Demonstrate excellent phone etiquette during all customer interactions.
• Collaborate with team members to enhance overall service delivery.