Customer Service Representative

at  Robert Half

** PLEASE NOTE THAT ONLY CANDIDATES WITH INSURANCE EXPERIENCE WILL BE CONSIDERED ***

Do you have Insurance industry experience and looking for work as a Accident Benefit Administrator? Our clients, an reputable insurance company is looking to find the perfect candidate to fill a fully remote opportunity assisting with processing Accident Benefit claims.

DESCRIPTION OF POSITION :

The incumbent will be responsible for processing accident benefit claims:
Cursory telephone contacts to all parties involved.
Ongoing processing and assessing new claims, detailed and thorough investigation, needs analysis, and delivery of superior customer service
Demonstrates good analytical skills in determining the course of investigation a claim should take. (i.e. When to set up a collection company or legal assignment.
Determine recovery prospects via multiple sources
Create recovery claims packages
Timely management of activities
Ensure adequate claims reserving practices/processing payment.
Identify responsible parties in the process and place on notice.
Proactive diary with and regular follow up calls with members and third-party personnel.
File reporting as per company procedures.
Ensure immediate and effective responses are provided through written/telephone communication to the following: (lawyers, clients, third parties)
Assist with workload for others as applicable (vacation times/buddy system/illnesses)
Share ideas and handling procedures with team and management.

REQUIREMENTS:

AB claims handling experience an asset
Property & Auto claims experience an asset
Call Centre Customer Service Experience required.
Excellent telephone experience
CRM software experience
Call volume experience
Excellent customer service and interpersonal skills
Exceptional communication skills both written and oral
Strong organizational and time management skills coupled with strong decision-making skills
Post- secondary education in a related field, and/or working towards CIP designation would be preferred
Excellent computer skills, Microsoft Word, Excel
Require quite workspace and high speed internet.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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