The ideal candidate will possess strong communication skills and the ability to analyse customer needs effectively.

SKILLS

• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong analytical skills to assess customer needs and develop appropriate solutions.
• Proficiency in using Salesforce or similar CRM systems for tracking customer interactions.
• Previous experience in the financial services industry is advantageous but not essential.
• Ability to work well under pressure while maintaining a positive attitude.
• Strong organisational skills with attention to detail, ensuring accuracy in all tasks.
  Join us in delivering exceptional service and making a difference in our customers’ experiences!
  We are committed to offering an inclusive recruitment experience. If you require accommodations because of disability or health condition, please email: gscemeaedi @ robertwalters.com. This position is being sourced through our Outsourcing service line

• Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and assistance.
• Analyse customer issues and provide effective solutions in a timely manner.
• Maintain detailed records of customer interactions using various systems, ensuring all data is accurate and up-to-date.
• Collaborate with team members to enhance service delivery and improve processes.
• Identify opportunities for upselling or cross-selling financial products based on customer needs.
• Stay informed about company products, services, and policies to provide knowledgeable support.
• Handle complaints professionally, striving for resolution that satisfies the customer while adhering to company policies.