Customer Service Representative at Root360 GmbH
Germany, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

50000.0

Posted On

03 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

 Customer support and customer service (B2B) via telephone and email (German/English)

- Order processing / Order management (quotation, order, invoicing)

- Export processing and creation of export documents

- Handling of complaints, returns, and credit notes

- Logistics coordination and shipping processing

- Review and processing of freight forwarder invoices

- Maintenance of customer master data in the ERP system

  • - Monitoring of delivery dates and dunning procedures
Responsibilities

 Customer support and customer service (B2B) via telephone and email (German/English)

- Order processing / Order management (quotation, order, invoicing)

- Export processing and creation of export documents

- Handling of complaints, returns, and credit notes

- Logistics coordination and shipping processing

- Review and processing of freight forwarder invoices

- Maintenance of customer master data in the ERP system

  • - Monitoring of delivery dates and dunning procedures
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