Customer Service Representative(s) - Noel Leeming, Queen Street (NEW STORE! at The Warehouse Group

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Skills, Conflict Resolution, Written Communication, Verbal Communication, Point Of Sale Systems, Administrative Tasks, Problem Solving, Tech Savvy, Teamwork

Industry

Retail

Description

Company Description At The Warehouse Group, we’re not just about retail – we’re about creating experiences that make a difference for Kiwis every day. With over 10,000 team members across our iconic brands, we’re driven by innovation, customer connection, and helping our communities thrive. This September, Noel Leeming is returning to the heart of Tāmaki Makaurau with something completely new – our first-ever concept store at Queen Street, Auckland CBD. This isn’t just another store opening. It’s the future of retail. Located at 192 Queen Street, just steps from the upcoming Te Waihorotiu CRL station, this immersive new space is designed to be a true destination for tech lovers. From interactive “try-before-you-buy” experiences and gaming events to exclusive product launches and expert-led demonstrations, we’re redefining what retail can look and feel like. Job Description We have multiple shift patterns with the following days in hours. In the screen questions please answer which shift pattern(s) you are interested in. (note you can select multiple). Shift Pattern 1: Monday to Friday - 7:30am - 4:30pm (42.50 hours) Shift pattern 2: Saturday - 8am - 4pm Sunday - 9am - 4pm Monday, Tuesday and Wednesday - 9:30am - 6:45pm (40.25 hours) Shift pattern 3: Thursday - 9:30am - 6:45pm Friday - 9am - 6:45pm Saturday - 10am - 5:45pm Sunday - 9:30am - 5:15pm (32.50 hours) What Will You Be Doing? We’re on the lookout for a Customer Service Representative who loves tackling problems and thrives on challenges. The main responsibilities for this role include: Assisting customers at the counter with questions about payments, such as hire purchases and credit applications. Helping with service repairs and sales inquiries. Proactively addressing and resolving customer concerns. Supporting administrative tasks. You’ll be an important part of our team, working to resolve customer issues and making sure we meet their expectations. Who Are We Looking For? This role is perfect for individuals with strong interpersonal skills who can remain calm under pressure, as you'll sometimes need to find the right words to resolve customer issues. This position involves making calls to customers and handling various administrative tasks, so having a friendly phone manner along with strong written and verbal communication skills is a must. The ability to quickly learn computer systems and a genuine interest in technology are essential! Above all, you will be a passionate team player who takes pride in delivering a memorable experience to our customers. Qualifications Ideally, you will have: Proven experience in retail, hospitality, or a customer-facing role Excellent Communication Skills A positive, can-do attitude The ability to undertake heavy lifting, climb ladders and be on your feet for long periods of time A passion for helping others and your team Experience using a point of sales system is beneficial An interest in tech Additional Information What can Noel Leeming offer you? Team Card: Awesome Warehouse Group discount card for all our brands Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community. Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday. Counseling: Through Benestar, you can access free confidential counseling and advice. Career Progression: an excellent steeping stone into other internal opportunities. Plus loads more! Contract Type: Permanent

Responsibilities

Assist customers with payments, credit applications, and service repairs while resolving concerns proactively. Provide administrative support and ensure a memorable customer experience at the new concept store.