We currently have an exciting opportunity to join us as a Customer Service Representative – Sales within our growing Customer Service Team.
Customer Service is a vital part of the business, this is a strategic role where you will be set objectives to ensure our customers always receive an exceptional Customer Journey. The team consists of highly skilled individuals who provide technical information to our customers and ensure the needs of our customers are met, whether in or out of warranty. This includes handling contacts via email, telephone and live chat.

EXPERIENCE:

• Strong Customer Orientation
• Proven background in a customer facing environment.
• Proven track record in achieving sales through service.
• Experience of creating well written responses within a quality-based framework

SKILLS:

• Excellent technical skills
• High level of communication skills both verbal and written
• Strong literacy skills
• Ability to read customers via the telephone.
• Goal oriented focus
• Ability to assess and handle difficult situations.
• Demonstrates good judgement and able to challenge other viewpoints positively and constructively.
• Decisive with the ability to work diligently on own initiative.
• Strong team player

IN A NUTSHELL YOU WILL BE RESPONSIBLE FOR:

• To provide technical support, correctly identifying products or services required whilst meeting the needs of the customer.
• Providing appropriate sales solution via live chat, email and phone.
• Answering a high number of calls, chats or emails within a compliance based framework.
• Updating customer records in line with GDPR regulations using in- house data bases.
• Ensuring any issues escalated appropriately and in a timely manner
• Supporting the achievement of monthly personal and team sales targets

FULFIL OTHER DUTIES AS REQUIRED:

• Pick up new activities that fall broadly in the purpose of the role.
• Fix things that you can see need fixing.
• Identify problems and find solutions.