POSITION OVERVIEW

The Customer Service & Sales Support Coordinator plays a dual role in ensuring exceptional customer experiences and efficient sales operations. This role acts as a key point of contact for our customers, while also supporting the sales team through administrative tasks that contribute to sales growth. The ideal candidate thrives in a fast-paced environment, enjoys building relationships, and demonstrates a strong commitment to detail, follow-through, and process improvement.

QUALIFICATIONS & ATTRIBUTES

• Experience: 2–3 years in customer service and/or sales administration, ideally in the natural foods or health product industry
• Education: High school diploma required; post-secondary education in business, marketing, or related field preferred
• Strong computer skills with proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and ERP systems
• Excellent verbal and written English communication
• High attention to detail and accuracy, especially with order entry and reporting
• Strong organizational and time management skills with the ability to juggle multiple tasks and deadlines
• Team-oriented with a collaborative mindset and willingness to help others
• Analytical thinker who can translate data into actionable insights
• A proactive, can-do attitude with a passion for sustainability and healthful living
• Experience with EDI systems and promotional planning is an asset

CUSTOMER SERVICE DUTIES:

• Enter and invoice customer orders accurately and on time
• Liaise with warehouse staff and freight companies to ensure timely delivery
• Ensure adherence to internal order policies (e.g., margin checks, minimum order sizes)
• Handle customer complaints efficiently according to internal processes
• Build and maintain strong customer relationships by understanding their needs and offering effective solutions
• Suggest and support process improvements in both sales and customer service functions