JOB OVERVIEW

In today’s demanding world, solving customer issues can be both rewarding and very demanding, it requires a special type of personality and mindset.
We are a B2B company based in Lutterworth, looking for a friendly and professional Customer Service Representative to join our team.
You will be the first point of contact for our business customers, handling enquiries via phone, email, live chat or in person. Following full training, you will be required to provide accurate information about products, services, and policies.
The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyse customer needs.

REQUIREMENTS

• Experience in a customer service role is essential (preferably B2B role).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Positive calm attitude (customer expectations can be tough).
  Job Type: Full-time
  Pay: From £25,400.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In perso

• Respond promptly to customer enquiries via phone, email, or chat while maintaining professional phone etiquette.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain up-to-date customer records.
• Handle customer complaints with empathy and professionalism, ensuring a satisfactory resolution.
• Collaborate with team members to improve overall customer service processes.