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Customer Service Representative at Satellite Office

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Calls, Chats, Email Response, Voicemail Handling, Order Processing, First Call Resolution, Product Information, Sales, Attendance, Keyboarding, Multitasking, Outlook, Microsoft Word, Excel, Night Shift

Industry

Outsourcing and Offshoring Consulting

Description

Role Responsibilities: Answers incoming customer phone calls and chats from multiple accounts Answers incoming click to chats from multiple accounts Responds to customer inquiries from email, voicemail, fax and phone, providing excellent customer service Processes new customer orders from email, voicemail, fax, and phone Strives for first call resolution to all client inquiries Provides product information and answers questions regarding existing orders Handles customer service issues by evaluating customer needs and determining the best course of action to achieve resolution Impacts incremental sales by offering related or promotional items Maintain exceptional attendance and punctuality Experience Requirements Experience in both sales and service-oriented fields preferred Experience in a customer service environment required Professional written and verbal communication Experience with Click to Chat. Job Skills & Traits Accurate and quick keyboarding skills Comfortable multitasking with phone, click to chat and use of multiple computer programs Excellent telephone customer service skills Ability to sell over the phone Excellent written, email and verbal communication skills Excellent organizational and time management skills Proficient in Outlook and Microsoft Word Working knowledge of Excel Required Skills and Competencies 3+ years on the job experience Retail is a plus Chat, email and phone call experience (prefer 3/3 but 2/3 will work) Longevity in jobs, not a lot of gaps on resume Outlook and Excel knowledge Ability to work a full night shift

Responsibilities

The representative will be responsible for handling incoming customer communications via phone, chat, email, voicemail, and fax across multiple accounts, striving for first call resolution. Key duties include processing new orders, providing product information, and addressing customer service issues while also aiming to generate incremental sales.