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Customer Service Representative at Satellite Office

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Digital Marketing, E-commerce, Microsoft Suite, Social Media, Leadership, Process Improvement, Change Management, Financial Management, Health & Safety, Technology Savvy, Retail Experience, Self Starter, Autonomous Work, Customer Centric Focus, Willingness to Learn

Industry

Outsourcing and Offshoring Consulting

Description

Role Description and Responsibilities The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role.This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety. PRIMARY RESPONSIBILITIES & DUTIES Liaising with inbound customer enquiries across all digital channels (i.e. email, Facebook, lnstagram, live chat, email) Monitoring customer reviews and following up promptly for case resolution (google review, product review etc.) Utilisation of internal tools & systems to track, monitor and resolve customer queries & issues Assessment and conversion of customers enquiries to potential purchases Assist with ad-hoc digital marketing related activities for Nick Scali Online PERSONAL SKILLS & QUALITIES Are technology savvy with proficiency across the Microsoft suite and social media channels including Facebook & lnstagram Have experience in retail and/or customer service, particularly managing customer enquiries through to resolution and/or purchase Posses a self starter attitude with an ability to work autonomously Have a friendly disposition and a customer centric focus with an ability to problem solve customer issues Have a keen willingness to learn new tools and up-skill across the broader digital marketing ecosystem Are familiar with e-commerce and furniture experience is a plus Are able to work on weekends and enjoy time off during the week

Responsibilities

The role focuses on overseeing the dispatch operation to ensure efficiency and high customer service levels. It includes managing the Dispatch and Deliveries team and liaising with customers across various digital channels.