Customer Service Representative at Scalesource

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

1500.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Call Handling, Lead Conversion, Accurate Quoting, Service Upselling, Scheduling, Calendar Management, Issue Resolution, Customer Support, Post-Service Follow-Up, Customer Retention, Communication Skills, Attention To Detail, CRM Records

Industry

Staffing and Recruiting

Description

Location: Remote We are looking for a full-time Remote Customer Service Representatives who serve as the welcoming voice of the business. In this role, you will handle inbound customer inquiries, provide service information, generate quotes, and schedule cleaning appointments. You will play an important part in helping customers understand Chem-Dry’s cleaning services while ensuring a smooth and positive customer experience. Success in this role requires strong communication skills, attention to detail, and the ability to convert inquiries into scheduled appointments while maintaining accurate CRM records. Key ResponsibilitiesInbound Call Handling & Lead Conversion Answer inbound customer calls and inquiries in a friendly and professional manner. Provide information about Chem-Dry cleaning services. Convert inquiries into scheduled service appointments whenever possible. Accurate Quoting & Service Upselling Provide accurate service quotes based on customer needs. Recommend additional services when appropriate. Help customers understand the value of Chem-Dry’s cleaning solutions. Scheduling & Calendar Management Schedule service appointments and update the company calendar. Coordinate appointment availability with technicians. Ensure scheduling information is accurate and up to date. Customer Issue Resolution & Support Address customer questions, concerns, or service requests. Provide helpful solutions and maintain a positive customer experience. Escalate issues when necessary. Post-Service Follow-Up & Loyalty Building Conduct follow-up calls or messages after services are completed. Confirm customer satisfaction and encourage repeat business. Maintain positive relationships with customers. Customer Service Experience At least 2 years of experience in customer service, call center support, or client-facing roles handling customer inquiries and service requests. Lead Conversion Experience Minimum 2 years of experience converting inbound inquiries or leads into scheduled appointments, sales, or service bookings. Service Quoting Experience At least 2 years of experience providing quotes or pricing estimates for services or products based on customer needs. Upselling & Service Recommendations Minimum 2 years of experience recommending additional services or upselling products during customer interactions. Post-Service Customer Follow-Up At least 2 years of experience conducting post-service follow-ups, satisfaction checks, or customer retention activities. Starting salary of $1,250 USD per month during the first 3 months. After successful completion of the initial 3-month training and onboarding period, the salary increases to $1,500 USD per month. Fully Remote.

Responsibilities

The representative will handle inbound customer calls, provide information on cleaning services, generate accurate quotes, and convert inquiries into scheduled appointments. Key duties also involve managing the service calendar, resolving customer issues, and conducting post-service follow-ups to ensure satisfaction and build loyalty.