CUSTOMER SERVICE REPRESENTATIVE

• Houston, TX (Central Area)
• Full-time | Tuesday – Saturday, 7:00 AM – 4:00 PM
• On-site at client facility
  Point2Point Logistics is looking for a reliable, detail-oriented Customer Service Representative to join our team in Central Houston. This role supports client operations directly and is ideal for someone with strong communication skills and a passion for delivering excellent customer service.

REQUIREMENTS:

• High School Diploma or equivalent (required)
• 1–2+ years of experience in customer service, administrative support, or related roles
• Strong computer skills, especially Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Excellent verbal and written communication skills
• Ability to multi-task, stay organized, and problem-solve on the go
• Must be dependable, professional, and proactive

• Schedule delivery appointments and follow up with customers to collect outstanding balances
• Update order management systems and delivery schedules
• Coordinate with warehouse staff, delivery teams, and operations to ensure successful deliveries
• Handle inbound calls on delivery days and troubleshoot delivery issues in real time
• Maintain positive, clear, and professional communication with customers
• Provide administrative support to managers and team members
• Proactively look for ways to improve customer experience and team efficiency