Customer Service Representative at Security Federal Bank

Lexington, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Loan Processing, Financial Reconciliation, Digital Banking, Interpersonal Communication, Problem Solving, Multi-tasking, Spanish Language, Analytical Skills, Computer Skills, Confidentiality

Industry

Banking

Description

Description The Customer Support Representative seeks to deliver excellent customer experience while performing a wide range of duties including opening, modifying and closing savings accounts, demand deposit accounts, money markets and certificates of deposit. CSR's extend offers of credit to qualified borrowers and process loans including personal lines of credit, revolving credit and installment loans. CSR's also assist customers with daily needs such as account research and reconciliation, check orders, safety deposit box services, wire transfers, digital banking and debit card services while seeking opportunities to deepen customer relationships and identifying other ways the Bank can serve their financial needs. CSR's may refer customers to specialists for Financial Counseling, Business Services, Mortgage and Real Estate Loans, Health Savings accounts, Individual Retirement Accounts, Insurance and Trust Services. As needed, the CSR will also serve as a vault custodian and provide teller services behind the cash line. Requirements Desired Education Work History and Lifestyle: High school diploma or equivalent, with preference for higher degree(s) Steady job history with evidence of advancement Prior customer service or sales experience Prior bank experience preferred, but not required Good credit and sound management of personal finance Professional dress and demeanor Community engagement and service Desired Skills and Attributes: Integrity, trustworthiness, and respect for confidentiality Excellent interpersonal communication and presentation skills Strong computer skills Acute analytical and problem-solving abilities A "team" attitude and desire to work with others to provide innovative solutions Ability to multi-task Ability to speak Spanish preferred for some locations Bi-lingual experience a plus. This is a 7-day banking branch so extended evening hours and rotating weekend work is required. EEO.

Responsibilities

Deliver excellent customer experience by managing various bank accounts and processing loans for qualified borrowers. Assist customers with daily banking needs and refer them to specialists for advanced financial services.