Customer Service Representative at Security National Mortgage Company

Taylorsville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Phone Etiquette, Financial Servicing, Data Entry, Attention to Detail, Bilingual, Email Communication, Microsoft Office, Escrow Processing, Loan Servicing, Reconciliation, Collections, Prioritization, Feedback Acceptance, Professionalism

Industry

Financial Services

Description

Description What You'll Do The Customer Service Representative is an integral part of our company's success. We are seeking candidates that have a professional and courteous approach with an enthusiasm to problem solve. Duties will include: Follow all applicable rules and regulations surrounding proper phone etiquette and financial servicing Answer customer and internal client questions about their financial products such as: payments, escrow, insurance, taxes, year-end interest statements, and solving customer issues via phone and email Contact customers, insurance agents, tax agencies, title companies, business partners and other internal departments/branches Perform several different servicing processes such as: Payment processing, Escrow disbursement and analysis, Loan purchase and servicing transfers, Payoff processing, Reconveyances, Reconciliation reports, Early stage collections Track due dates and pay insurance and/or property tax on behalf of borrowers from escrow accounts by expiration or due dates Assist other team members when necessary to ensure daily work is completed timely for the department Requirements What We'll Love About You Three years mortgage experience is required Bilingual in Spanish is a plus Attention to detail, efficiency in work, and being open to feedback Good data entry skills and phone etiquette are required. Letter writing skills are needed for professional email responses Must be able to prioritize daily tasks for efficient completion Ability to validate information from the closed loan documents to the Servicing system to set up mortgage loans for servicing Proficiency in Microsoft Office Suite of Products: Word, Excel and the ability to learn new systems. We use Encompass, Servicing Director and OnBase for our Loans and Documents. We access MERS and investor portals via the web

Responsibilities

The Customer Service Representative will answer customer inquiries regarding financial products and resolve issues via phone and email. They will also perform various servicing processes and assist team members to ensure timely completion of daily tasks.