Customer Service Representative - Sentricon Division at Pest Management Systems Inc

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

19.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Project Management, Contract Management, Scheduling, Communication, Attention To Detail, Microsoft Office, Account Management, Coordination, Administrative Support

Industry

Consumer Services

Description

Position Summary The Customer Service Representative (CSR) is responsible for providing exceptional service to customers while supporting the daily operations. This role serves as the primary point of contact for customers by answering calls, scheduling services, addressing questions, and coordinating with technicians to ensure efficient and timely pest control services. This Customer Service Representative position specifically supports our Sentricon Termite Division and plays a key role in coordinating termite protection services, managing customer accounts, and supporting our termite technicians and builder partners. Essential Duties and Responsibilities Responsibilities: * Manage Sentricon customer accounts, contracts, and service documentation * Coordinate termite installations, inspections, and follow-up services * Work closely with builders, contractors, and new construction partners * Track project timelines and ensure deadlines are met * Maintain accurate records and documentation * Provide exceptional customer service to homeowners and business partners * Support the termite team with scheduling, communication, and administrative tasks Qualifications: * Strong organizational and project management skills * Experience working with contracts and service agreements * Familiarity with builders, construction processes, or new construction projects preferred * Pest control industry is highly preferred * Excellent attention to detail and ability to manage multiple priorities * Strong communication and customer service skills * Proficiency with computer systems and Microsoft Office applications Work Environment * Office-based position in a small team environment * Frequent phone and computer use throughout the day * Fast-paced environment that may require managing multiple requests simultaneously Physical Requirements * Ability to sit for extended periods while working at a computer * Occasional lifting of office supplies up to 15 pounds * Frequent use of phone, headset, keyboard, and office equipment

Responsibilities

The CSR manages Sentricon customer accounts and coordinates termite installations and inspections. They serve as the primary contact for homeowners and builder partners to ensure efficient pest control service delivery.