Customer Service Representative (service-based industry experience is requi at WorkStaff360

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

5.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Operations coordination, Administrative support, Pest control industry knowledge, Scheduling, Work order management, Documentation, Invoicing, Payment follow-up, CRM systems, Service tracking tools, Communication, Multitasking, Organizational skills, Stakeholder coordination

Industry

Outsourcing and Offshoring Consulting

Description

Customer Service Representative (service-based industry experience is required) Application Deadline: 18 April 2026 Department: Human Resource Management Employment Type: Full Time Location: Toronto Compensation: $4.00 - $5.00 / hour Description Serve as the primary point of contact (POC) for assigned facility group clients. Manage and schedule pest control service requests. Ensure all required documents are submitted and approved before job completion. Monitor job status from scheduling through completion, providing timely updates. Prepare after-visit summaries and service recommendations as needed. Assist with invoicing and ensure client payments are received on time. Coordinate subcontracted pest control jobs: Create and manage work orders Track job progress from start to finish Collect and process subcontractor invoices for payment Maintain accurate records in the service tracking system. Support the CSR Manager with reporting and client communication as required. Hard Requirements: Minimum 2–3 years of experience in customer service, operations coordination, or administrative support Experience in service-based industries (e.g., pest control, maintenance, facilities management, or similar) Strong written and verbal English communication skills High attention to detail, especially in documentation and job tracking Experience managing schedules, service requests, and work orders Familiarity with invoicing processes and payment follow-ups Ability to coordinate with multiple stakeholders, including clients and subcontractors Strong organizational and multitasking skills in a fast-paced environment Proficiency with CRM systems, service tracking tools, and basic office applications Schedule: 40 hours per week Monday to Friday: 8AM - 5PM Eastern Standard Time Zone Should be open to work during weekends and open to have weekdays off Offer and Benefits: Weeks 1–8: $4 USD/hour Week 9 onwards: $5 USD/hour

Responsibilities

Serve as the primary point of contact for facility clients and manage pest control service requests. Coordinate subcontracted jobs, track progress, and ensure accurate invoicing and record-keeping.