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Customer Service Representative at Shively Diversified Management Services
Grand Rapids, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Purchasing Knowledge, Inventory Management, Sales Orders, Purchase Orders, Invoices, Professionalism, Communication Skills, Organizational Skills, Microsoft Word, Microsoft Excel, Microsoft Outlook, Interpersonal Skills, Leadership Skills, Safety Compliance

Industry

Software Development

Description
Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge. Responsibilities: • Create and track sales orders, purchase orders, and invoices • Maintain a high level of professionalism with customers demonstrating excellent customer service • Ensure orders are input accurately and follow up on missing information and open orders • Control and manage incoming and outgoing documents • Respond to customer questions with accurate and relevant information promptly • A high school diploma and 1-3 years of customer service experience is preferred • Able to complete assigned tasks working with little to no supervision • Good written and oral communication skills and excellent organizational skills • Experience using Microsoft Word, Excel, and Outlook • Knowledge of purchasing or inventory management is desirable • Good interpersonal and leadership skills • Able to sit or walk for extended periods of time and lift up to 35 pounds unassisted repeatedly throughout the day • Comply with all safety guidelines to ensure a safe work environment • Successfully pass the required pre-employment background check and drug screen Medical Insurance, Dental Insurance, Vision Insurance, and PTO
Responsibilities
The Customer Service Representative will engage with customers and provide exceptional service. Responsibilities include creating and tracking sales orders, purchase orders, and invoices while maintaining professionalism.