Overview:
Looking to TRADE UP to a better opportunity? Shockwave Electric is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

WHO WE ARE:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions.
We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).
If this sounds like the perfect opportunity for you, don’t wait! Apply today!
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Salary: $14.00 - $18.00 per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• Houma, LA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support (1+ year required)

Work Location: In person
Posted Min Pay Rate: USD $14.00/Hr. Posted Max Pay Rate: USD $18.00/Hr

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concern