Customer Service Representative at Sierra Air Conditioning & Plumbing

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, ServiceTitan Software, Communication Skills, Problem-Solving Skills, Multitasking, Teamwork, Empathy, Documentation, Call Center Metrics

Industry

Consumer Services

Description

Join Our Team at Sierra Air Conditioning and Plumbing in Las Vegas, NV, and Experience Unmatched Benefits and Career Growth Opportunities! At Sierra Air Conditioning and Plumbing, we provide an environment where you can thrive while enjoying exceptional benefits and opportunities to advance your career. What We Provide: 1 Week of PTO A thriving company culture built on teamwork and mutual respect ServiceTitan software to enhance efficiency and streamline processes In-house training and hands-on learning A dedicated parts department and parts runners for streamlined operations Frequent team meals, celebrations, and holiday events to foster camaraderie Career growth opportunities within a company with a stellar reputation Comprehensive Benefits Include: 401(k) match Health and dental insurance Year-round work opportunities Incentives and spiffs Leadership training programs through Nexstar Network Personal development resources Professional facilities, including an in-house gym for fitness Contests and collaboration with an innovative marketing team We are committed to providing a professional, clean work environment where you can thrive and grow. Position: Customer Service Representative (CSR) Purpose: Deliver exceptional customer service by handling client inquiries, scheduling service appointments, and ensuring service technicians are effectively supported to maintain customer satisfaction. Expectations: Provide excellent customer service with professionalism and empathy. Answer inbound customer calls and respond to inquiries promptly and efficiently. Schedule and dispatch service appointments using ServiceTitan software. Maintain detailed and accurate documentation of customer interactions. Communicate effectively with customers and technicians to ensure seamless service delivery. Resolve customer concerns and issues promptly to maintain satisfaction. Meet or exceed call center performance metrics, such as call resolution time, accuracy, and customer satisfaction scores. Engage in ongoing training and development to stay current with company standards and best practices. Job Requirements: Prior experience in customer service, preferably in a call center or service-oriented field. Proficiency with ServiceTitan software is a must. Familiarity with call center metrics and performance standards is a plus. Excellent verbal and written communication skills. Strong problem-solving skills and a commitment to delivering customer-focused solutions. Ability to multitask and thrive in a fast-paced environment. Positive attitude and team-oriented mindset. Join Sierra Air Conditioning and Plumbing today, and be part of a professional team dedicated to delivering outstanding service to our valued customers!

Responsibilities

Deliver exceptional customer service by handling client inquiries and scheduling service appointments. Ensure service technicians are effectively supported to maintain customer satisfaction.