PURPOSE OF THE ROLE

As Resident Services Assistant, you will be the welcoming face of the property and the first point of contact for students, visitors, and guests. You’ll deliver a high-quality reception and helpdesk service while providing administrative support to the wider team. You’ll contribute to an exceptional student experience through friendly, professional service and operational support.

MAJOR DUTIES

• Deliver a warm and professional meet-and-greet and front-of-house service
• Operate a responsive helpdesk: handle enquiries in person, by phone, email, and web
• Provide accurate and timely advice and support to students, visitors, and contractors
• Support student check-ins, departures, open days, and intake events
• Assist with day-to-day property administration tasks and reporting
• Maintain a high standard of presentation in communal and front-of-house areas
• Act as a role model for excellent customer service and values-led behaviour
• Handle and resolve any student queries or complaints, escalating when necessary
• Contribute to creating a positive and inclusive student community experience