Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products.

QUALIFICATION/EXPERIENCE:

• High school diploma or equivalent; post-secondary education is an asset.
• 1-2 years of experience in customer service, warehouse, or administrative roles.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Experience handling payments and operating inventory management systems is an asset.
• Problem-solving mindset with the ability to handle difficult situations professionally.
• Ability to lift up to 50 lbs. and stand for extended periods as required.

ADDITIONAL REQUIREMENTS:

• Forklift certification or willingness to obtain certification is preferred.
• Must be available for full-time, on-site work; remote work is not available.

• Handled all local customer return processing requests, including coordinating with technical support when required.
• Initiate and process local warranty claims promptly and accurately.
• Support counter staff by picking fast-moving parts during busy counter times.
• Provide support to the pickup counter staff with order changes and modifications at the time of customer pickup ..
• Manage in-person and phone customer inquiries, ensuring professionalism and resolution of issues.
• Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
• Process customer payments quickly and accurately.
• Respond to inventory inquiries and assist customers with product availability and established alternatives.
• Provide necessary coverage for the supply chain as needed.
• Ensure compliance with company policies, procedures, and industry standards.
• Perform other related duties as assigned by the Chief Operating Officer.