Customer Service Representative at Sinclair Supply
Edmonton, AB T5H 3P7, Canada -
Full Time


Start Date

Immediate

Expiry Date

24 Nov, 25

Salary

0.0

Posted On

25 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Customer Service, Management Skills, Secondary Education, Outlook, Difficult Situations

Industry

Outsourcing/Offshoring

Description

Sinclair Supply Ltd. has been proudly serving the HVAC-R industry since 1946 and we’re just getting started. As a leading wholesale distributor, we believe in more than just moving products.

QUALIFICATION/EXPERIENCE:

  • High school diploma or equivalent; post-secondary education is an asset.
  • 1-2 years of experience in customer service, warehouse, or administrative roles.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Excellent organizational and time-management skills.
  • Strong verbal and written communication skills.
  • Ability to work both independently and as part of a team.
  • Experience handling payments and operating inventory management systems is an asset.
  • Problem-solving mindset with the ability to handle difficult situations professionally.
  • Ability to lift up to 50 lbs. and stand for extended periods as required.

ADDITIONAL REQUIREMENTS:

  • Forklift certification or willingness to obtain certification is preferred.
  • Must be available for full-time, on-site work; remote work is not available.

How To Apply:

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Responsibilities
  • Handled all local customer return processing requests, including coordinating with technical support when required.
  • Initiate and process local warranty claims promptly and accurately.
  • Support counter staff by picking fast-moving parts during busy counter times.
  • Provide support to the pickup counter staff with order changes and modifications at the time of customer pickup ..
  • Manage in-person and phone customer inquiries, ensuring professionalism and resolution of issues.
  • Create standard new sales orders for phone inquiries and/or efficiently and effectively transfer calls to more senior applicable team members.
  • Process customer payments quickly and accurately.
  • Respond to inventory inquiries and assist customers with product availability and established alternatives.
  • Provide necessary coverage for the supply chain as needed.
  • Ensure compliance with company policies, procedures, and industry standards.
  • Perform other related duties as assigned by the Chief Operating Officer.
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