Sirius Staffing is seeking a Contract Customer Service Representative to work in Parsippany, NJ. This individual will play a critical role in managing client accounts, handling order processing, addressing inquiries, and ensuring customer satisfaction through timely and accurate service. This is a 6-9 month contract role with potential to extend.
Work Schedule:
Onsite during the training period, Potential to work hybrid after training

QUALIFICATIONS:

• Minimum of 5 years of customer service experience, preferably within the chemical or manufacturing industry.
• Strong working knowledge of SAP and proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Proven ability to handle multiple priorities with efficiency and accuracy in a fast-paced environment.
• Strong communication and problem-solving skills, with a commitment to providing high-level customer service.
• Ability to work both independently and collaboratively with internal teams.
  Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
  

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Job Types: Full-time, Contract
Pay: $28.00 - $32.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Application Question(s):

• What modules of SAP do you have experience working in?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 5 years (Required)
• SAP: 3 years (Required)
• Manufacturing/chemical industry: 2 years (Required)

Work Location: Hybrid remote in Parsippany-Troy Hills, NJ 0705

• Serve as the primary point of contact for customer inquiries via phone and shared email, ensuring prompt and professional communication.
• Accurately enter and maintain sales and sample orders (domestic and import) in SAP, including pricing, product details, delivery dates, and customer account information.
• Monitor and manage open orders; coordinate adjustments related to customer requests, production schedules, or shipping changes.
• Maintain up-to-date customer pricing in SAP; run price block reports and ensure accurate invoicing for shipped products.
• Process customer chargebacks (e.g., demurrage, detention) with a high level of accuracy and attention to detail.
• Utilize SAP, SharePoint, and OneNote to track customer/product information and manage reporting tools (e.g., Z block report).
• Collaborate with cross-functional teams including Logistics, Supply Chain, EHS, Marketing, and Sales, to ensure seamless order fulfillment and customer satisfaction.
• Provide team coverage during absences or vacations as needed.
• Maintain detailed customer profiles to support account management and service consistency.
• Uphold all safety, environmental, and industrial hygiene standards and protocols in all tasks and responsibilities.